Safari update June 2020

OTS CEO Will Fox at home

Tigress and cub

Guest video- Sloth Bear in India

Pantanal Safari - Giant ant eater filmed by safari guests 2019

COVID-19 ADVICE NOTE

On Track Safaris Revised Terms & Conditions V2 – 20/04/2020

We at On Track Safaris recognise the increased uncertainty that the ongoing outbreak of Coronavirus (more specifically Covid-19) may be causing in the planning of your holiday with us.

We would like to reassure you that we continue to closely monitor this situation as it rapidly evolves. 

In order to offer you flexibility and security, we have revised our T&C’s (see below) to enable you to be able to postpone your trip should that become necessary.

Our wish is to arrange a holiday for you that not only gives you something to look forward to, but which also causes you no stress in terms of concern over losing either your holiday or your money. We will give as much advice as we can at every point. And remember, your funds are 100% secure. On Track safaris is a member of the Travel Trust Association, which is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled, and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. Your funds are held in this account and may not be released unless you receive your holiday, or your funds are released to another company that becomes responsible and provides for your financial protection.

CONFIRMED BOOKINGS TRAVELLING UP TO 30 JUNE 2020?

In order to accommodate the varying worldwide travel restrictions, we have amended our standard terms to allow guests to postpone their travel up to a year after their original travel date and carry forward 100% of their booking’s value* to the future booking. Should a guest elect to cancel their booking then our standard cancellation policy applies.

CONFIRMED BOOKINGS THAT ARE DUE TO TRAVEL IN JULY 2020?

Given the fluidity of global events, we recommend guests wait until the 15th May 2020 to make a decision to postpone or continue travel in July 2020. Should guests elect to cancel or postpone their booking prior to 15 May 2020 then On Track Safaris standard terms and conditions apply.

Should the same global conditions (varying worldwide travel restrictions) exist at 15 May 2020, then we will allow guests to postpone their bookings travelling in July 2020 up to a year after their original travel date and carry forward 100% of their booking’s value* to the future booking.

CONFIRMED BOOKINGS THAT ARE DUE TO TRAVEL IN AUGUST 2020?

Given the fluidity of global events, we recommend guests wait until the 15th June 2020 to make a decision to postpone or continue travel after 1 August 2020. Should guests elect to cancel or postpone their booking prior to 15 June 2020 then On Track Safaris standard terms and conditions apply.

Should the same global conditions (varying worldwide travel restrictions) exist at 15 June 2020, then we will allow guests to postpone their bookings travelling in August 2020 up to a year after their original travel date and carry forward 100% of their booking’s value* to the future booking.

CONFIRMED BOOKINGS THAT ARE DUE TO TRAVEL AFTER 1 SEPTEMBER 2020

Given the fluidity of global events, we recommend guests wait until the 15th July 2020 to make a decision to postpone or continue travel after 1 September 2020. Should guests elect to cancel or postpone their booking prior to 15 July 2020 then On Track Safaris standard terms and conditions apply.

Should the same global conditions (varying worldwide travel restrictions) exist at 15 July 2020, then we will allow guests to postpone their bookings travelling after 1 September 2020 and carry forward 100% of their booking’s value* to the future booking. 

*  Definition of Booking Value

1.      The booking value carried forward will be calculated as the full funds received on the booking, less any government mandated, regulatory imposed, or service costs at the destination that cannot be recovered.

2.      At the time of deferment, we will clearly communicate what costs are not recoverable and deducted from the credit that can be used on the future booking.

3.      If the future booking is made for travel in a different season, or availability of services means that the costs of the logistics, activities, or accommodation has increased, the traveller will be liable for the difference in costs associated with the new trip.

4.      Applied Special Offers may not be applicable on the new reservation.

Notes:

5.    While we will make every endeavour to replicate the same lodge accommodation for your preferred future travel dates, this may not always be feasible due to lodge availability, in which case we will advise on alternate dates.

6.    In the case of your wishing to postpone your travel as detailed above, we will advise if any revisions are possible to your balance payment schedule. 

Lion patrolling

Video from February 20. Leopard seen by safari guests in the Thornybush Game Reserve. Thankfully, African wildlife will be there waiting for us just as soon as it's safe to travel again.